Shipping & Returns


SHIPPING
We can send your order anywhere within the United States. All our items are Warehouse packed for safe delivery. We ship all products by Track & Trace courier unless otherwise directed. This usually takes between 1 to 5 working days depending on the delivery service in the destination area.

We normally ship our products within one business day unless requested otherwise. If we are unable to dispatch your order within one business day we will contact you and advise you of the expected dispatch date.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

RETURNS POLICY
If an order has been dispatched by courier and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with Big 'N Little Shoes, Inc. within 3 days from date of dispatch of goods.

Exchanges/Returns may be made for unworn merchandise within 30 days of purchase. A store credit may be issued on some returns. All returns of special orders will be accessed a return to company shipping charge. No exchanges/ refunds on worn shoes unless deemed defective by store personnel.

Email details of your claim to info@bignlittleshoes.com
The following options will then be made available:

1. Replacement: If possible, a replacement will be sent, subject to availability.

2. Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price.

3. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased by direct credit, the debited account shall be credited).

Returns are not accepted due to a change of mind, so please choose carefully.
Exchanges will not be permitted.




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